Shipping Policy
Last Updated: March 21, 2022
At AllGreatBooks, we aim to deliver your books quickly, safely, and reliably. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and important shipping-related information.
1. Shipping Coverage
We currently ship orders within the United States only.
At this time, we do not offer international shipping.
2. Order Processing Time
- Orders are typically processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or holidays are processed on the next business day.
- Processing time does not include shipping time.
3. Shipping Methods & Delivery Time
We offer the following shipping options:
Standard Shipping
Estimated delivery: 5–8 business days after shipment.
Express Shipping (if available at checkout)
Estimated delivery: 2–4 business days after shipment.
Delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.
4. Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery method selected
- Shipping destination
- Order size and weight
Any available free shipping promotions will be clearly displayed on the website or at checkout.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your shipment’s progress.
6. Incorrect or Incomplete Address
Please ensure that your shipping address is accurate at checkout.
AllGreatBooks is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
7. Lost or Delayed Shipments
If your order appears delayed or lost:
- Check your tracking information
- Contact our support team with your order number
We will assist you in working with the carrier to resolve the issue.
8. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with photos of the package and item. We will review and provide a replacement or refund as per our Return Policy.
9. Bulk Orders
Bulk and institutional orders may have different shipping timelines and costs. These will be communicated during the bulk enquiry and order confirmation process.
10. Contact Us
If you have questions about shipping, order status, or delivery, you can reach us:
- Email: support@allgreatbooks.com
- Live Chat: Use the chat box on our website for real-time assistance
- Website: www.allgreatbooks.com